One of the main concerns of managers during the holidays is to ensure that a large number of employees enjoy the Christmas and New Year holidays with their families while maintaining customer service.

You can use another company or group to answer all your calls, thus sending voice broadcasting your team on vacation. But does it create the right impression for your company? Do they provide the right services to add value to your company? Can they answer some of the questions raised?

If you keep your office open with a small staff and have a problem with telephones or the Internet, do you know who the repairmen are and do you have information about them? Some suppliers offer limited support during the holidays, so it is best to check beforehand.

What if the necessary banking work takes place in the company during the holidays when the banks are closed?

What happens if a component significantly changes the expected volume of calls? One option is to use technology so that employees can be available from home during the entire holiday season. Modern telephone systems and VoIP solutions typically support applications so that employees can have their own telephone office on their mobile phone.

A few important points: Test your customers' experience in contacting the company. Often the first experience of people dealing with a company is when they call and unfortunately it is not always good. Do the telecommunications solutions you use hinder the productivity of your employees? Are these systems designed for flexible development or operation?

Do you use the right phone numbers to promote your business?

Have you reviewed the latest charges for telecommunications and telephone calls with your customers?

Finally, thinking about telecommunications and planning ahead for the holidays can help you and your staff enjoy a more enjoyable vacation. Amoot Software Company provides a variety of services and software to businesses to easily communicate with their customers during the holidays and outside the workplace and always meet their needs.

Avanak, as the first voice operator in Iran, has many capabilities in the field of managing and informing your customers' phone calls that can help manage your business during the holidays.